Help for parents

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Topic Overview of Frequently Asked Questions – FAQs

All the questions. All the answers.

My account

This is where any questions you have about registration and logging in to the parent portal are answered.

Status of application for childcare

Is a place available? Declined? Accepted? Why does it take so long? Keep an overview and find answers.

My password

Did you forget or didn’t receive your password? All relevant questions are answered here.

Change in application for childcare

You are going to move soon, are changing your name by marriage, or changing your priorities?

Allocation of places

What will happen after one or more applications for child care have been submitted?

General information

The parent portal is a digital service for families. It is clear that many questions will come up. Here are the answers.

No answers to your questions?

Get in contact and clarify your problem individually.

Individual contact

Individual contact with your city/council

Select your state and then your city/council.

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