FAQ – Frequently Asked Questions

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General information on the LITTLE BIRD council service

What are the benefits from using the LITTLE BIRD parent portal for me?

By using LITTLE BIRD, you can apply for places with the childcare providers of your choice, including several at the same time.* It does not matter whether there is any free capacity at the moment. Having a personal account is a prerequisite for applying for a childcare place, hence the need for a one-time registration on and log in to the parent portal.

The places are allocated by the providers themselves. The number of possible applications for a childcare place is determined by the respective council and may be limited. LITTLE BIRD GmbH has no influence at all on the allocation of a place and the number of applications allowed.

*At the moment, the LITTLE BIRD system can only be used by parents if the responsible youth services office or the provider makes this service available.

How can I use LITTLE BIRD?

LITTLE BIRD can be used at any time in the comfort of your own home or on a computer, smartphone or tablet.* For the sake of fairness and accessibility, it is still possible to apply for a childcare place in person at the respective care provider. Many councils also offer an additional central contact point at their administrative offices where you can get advice.

*At the moment, the LITTLE BIRD system can only be used by parents if the responsible youth services office or the provider makes this service available.

Why do I have to use LITTLE BIRD?

This parent portal is a modern, digital offering from your council. You can easily get an overview of the childcare offerings in your area from home, filter them according to criteria that are important to you and, if you wish, submit your application for a childcare place directly online.*
For the sake of fairness and accessibility, however, it remains possible to apply for a childcare place in person at the facilities. Many councils offer an additional central contact point at their administrative offices where you can get advice.

*At the moment, the LITTLE BIRD system can only be used by parents if the responsible youth services office or the provider makes this service available.

Register, Log In, My Account

Why do I have to create a personal account?

It is only necessary to register and log in if you want to apply for childcare. The following functions are also available to you from your personal account: Save your search, take note of facilities that fit your needs, use the data for further childcare applications (only with your explicit consent) and real-time status query on each individual childcare application.

I did not receive an activation email. What can I do?

You can ask for the activation email be resent to you. Use the function on your parent portal login page. Either re-enter your registered email address here or have the activation email sent to another email address – for this option, you will also need the password you used.

If you still don’t find an activation email in your inbox (or spam/junk mail folder), please contact our support team with your name, registered email address, and the desired council. You can reach support via our contact form.

ATTENTION: Depending on the provider, it may take up to 10 minutes for the emails to arrive. Please also check your spam/junk mail folder!

I forgot my password. What should I do?

Please use the „Forgot my password“ functionon the parent portal login page to request a new password. Enter your username or registered email address. For security, you will then receive a message stating you must confirm that you need a new password. As soon as you have confirmed this, you will receive a temporary password which you can use to log in.

ATTENTION: Depending on the provider, it may take up to 10 minutes for the emails to arrive. Please also check your spam/junk mail folder!

I didn't receive an email for a new password. What can I do?

Please also check your spam/junk mail folder! If you still cannot find an email to reset your password, please contact our support team with your name, registered email address and the desired council. You can reach support via our contact form.

ATTENTION: Depending on the provider, it may take up to 10 minutes for the emails to arrive. Please also check your spam/junk mail folder!

How can I delete my account?

If you want to delete your account, please first log in to the portal. There you can select the item „Delete profile“ under „My Profile“.

ATTENTION: If you delete your account, you will no longer be able to access any previously submitted childcare applications and will no longer be able to view/track the status of these applications. It is not possible to make a link to a new account.

How can I unsubscribe from the newsletter?

If you no longer wish to receive the LITTLE BIRD Newsletter, please first log in to the LITTLE BIRD parent portal. There you can select the item „Change personal data“ under „My Profile“. Delete the tick by „Yes, I would like to receive the LITTLE BIRD newsletter“ and save the change.

Applications for childcare & data entry

How can I submit an application for childcare?

To apply for childcare, you must create a personal account and use it to log in.

Use the different filters to help you search for individually suitable childcare providers. Use the mouse to click on the „Create childcare application“ button directly in the search results; this takes you to an online form. You must fill in the fields marked * with the correct data. Then send the childcare application. The childcare provider receives your data and will be informed that you are interested in a place.

For reasons of fairness and accessibility, it is still possible to submit childcare applications personally with the childcare providers on site. Many councils offer an additional central contact point at their administrative offices where you can get advice.

Important to know:
When you have completed entering your data, if you enter a tick mark that your data can be stored in the portal, this data will then be available to you for further childcare applications. If you do not enter this tick mark, the data must be re-entered for each childcare application.

What do I have to consider when completing the online forms in the parent portal?

Make sure you enter all the data correctly. Fill in all the fields marked *.

Even for childcare applications for an unborn child, you must specify a first and last name as a placeholder because the system can only process complete data.

If an entry does not conform to the specified format or a discrepancy is detected, the corresponding field will be highlighted in red and an exclamation mark on the field will provide further information for re-entering the data.

Why is a telephone number a required field for a childcare application?

If the childcare provider needs any clarification about your childcare application, the provider will be able to reach you by using the posted telephone number.

Do I have to specify a second partner?

Yes, if there are other persons who are entitled to custody of the child for whom you have submitted a childcare application, their names must be provided.

I cannot select my address. What can I do?

Each council usually posts a street directory from which you can select your address. However, this has to be updated at regular intervals, for example if new development areas are built.
Please contact the responsible contact person of your council or your local youth services office. You will find the contact person after selecting your council further down on this page.

What does the "Priority" field mean for the childcare application?

If you apply for childcare places with several childcare providers in parallel, you can specify priorities. Entering priority „1“ means that this childcare provider is your favourite.

Important to know:
Each council decides individually whether you must or can indicate priorities and whether these have a direct impact on the allocation process.

Why do you have to give a first name, last name and estimated date of birth for a childcare application for unborn children?

The details of a first and last name and the expected date of birth of an unborn child are necessary for the system to process the childcare application. Incomplete information cannot be submitted or processed.

For example, you can simply enter „Unknown“ as a first name. After the child is born and named, have the name and actual date of birth entered into the system by ONE childcare provider where you have applied for a place or through the responsible council government.

The correct data is then automatically visible and changed for ALL childcare providers where you have applied. You only have to go to one place and have the data updated – not separately at each facility.

Important to know:
Please note that each council can decide for itself whether childcare applications are allowed for unborn children or not.

Why can I only send in a limited number of childcare applications?

Each council decides for itself whether the number of childcare applications is limited or not. LITTLE BIRD has no influence on this.

If you have reached the maximum number of active childcare applications, it isn’t possible to submit any further applications for the same child. If you are declined or have yourself withdrawn an application, you can of course create new childcare applications once again.

Do I have to re-enter all the data for each application?

When you have completed entering your data for the first childcare application, this data will then be available to you for further childcare applications if you enter a corresponding tick mark that your data can be stored in the portal. If you do not enter this tick mark, the data must be re-entered for each childcare application.

I would like to change childcare provider. How does it work?

If your child is currently provided with a childcare place within your council or if an existing care contract exists, you have to indicate that your childcare application is a change request. Click on „Yes“ in the appropriate place.

If you have not indicated clearly that you want to change the provider, the application cannot be processed. Children provided with a childcare agreement are not entitled to another childcare place and therefore are not allowed to have any active applications.

Status of childcare applications & place allocation

How do I learn about the offer of a place or if it is declined?

Once a care provider has decided on allocating a place, the provider will contact you by email or letter.

You will then receive either a time-limited place reservation, which you still have to confirm, or you will be declined with a corresponding reason (e.g., no free capacity).

Important to know:
If you’ve made more than one childcare application, you can only receive one offer of a place. All other applications are put on hold. As soon as you decline an offer, the other childcare applications become active again.

If you have been declined, you can make a new childcare application with another childcare provider and re-use any potential „has become available“ priority there.

How long will it take for me to receive feedback from the childcare provider?

The length of time it takes to process your application(s) for childcare, the time until you get feedback, contact is made and the allocation of places are the responsibility of the childcare providers or the councils themselves. LITTLE BIRD has no influence on this.

If you urgently need a place, please also contact your local youth services office. You can find the contact persons below after selecting your council.

Why can I only be allocated one place?

The LITTLE BIRD administrative system creates equal opportunity by excluding the possibility that some parents might simultaneously be offered several childcare places while others have to leave empty-handed or have to wait longer.

As soon as an offer is made in the system, the other applications are put on hold (inactive).

If you accept the place within the specified time limit, the child is considered to be provided for. If you decline the offer, all other applications are automatically activated again (active).

According to which criteria will the places be allocated?

As a rule, each childcare provider itself decides on the allocation of places.
The criteria also differ from council to council. LITTLE BIRD has no influence on this.

If you have any questions, please contact your council’s responsible contact person. You can find the contact persons below after selecting your council further down on this page.

How can I subsequently change my entered data (e.g., in case I move, the birth of a child, changes in the specified priorities, etc.)?

Unfortunately, it is not currently possible for you to change already submitted care applications later on. The background to this is that at present, for data protection reasons, hardly any data is stored on the parent portal, but rather it is sent directly to the childcare facility and its administration system. We are already working on a more secure solution here.

Until then, requests for changes can only be made and stored centrally via the childcare provider or, depending on the council, also via the administration. You will find the contact person after you have selected your council further down on this page.

How can I place a sibling/twin with the same childcare provider?

Please enter the childcare applications in your desired facilities for each child individually. You can enter a comment directly in the form for each respective childcare application, stating that you are looking for childcare for several children from the same childcare provider.

In case one of your children is already being looked after by the same childcare provider, you likewise have the option to indicate this directly in the respective childcare application form.

Why do I still have to introduce myself personally?

The parent portal does not replace a personal meeting between the childcare provider and family, but rather provides technical support. Besides, introducing yourself personally is also indispensable for the process of identifying you as a real person. You are considered „introduced“ if you have identified yourself with a document confirming your identity.

How can I contact the childcare provider personally or directly?

To make direct contact with a childcare provider, use the childcare provider’s contact details in the respective portal profiles. If the data you require are not entered in the respective profiles, please contact the council. You can find the contact persons below after selecting your council further down on this page.

No answers to your questions?

Get in contact and clarify your problem individually.

Individual contact

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